Frequently Asked Questions

A: Ultratronics is an online company only. We do not normally carry stock at our address in Pinehurst, Cape Town, where we are operating from. Most of our products are stored in our warehouse in Cape Town or picked up by the courier company from our suppliers and delivered directly to your physical address.

However: - If you have decided at "Checkout" to collect your order after payment, then you will collect the order from our physical address in Pinehurst, Cape Town, normally on the same day.

Q: How can I trust Ultratronics?

A: Ultratronics is a verified registered online company. Our Registration number is - 2013/138520/07 - This can be confirmed with the DTI office in Pretoria. - http://www.thedtic.gov.za/

Q: Do I get discount if I buy more than one of the same item?

A: Yes - If you are planning to order five or more of the same item at one time or if you are a seller who buys a lot of one item, please consult with us on a better price.

Q: How can I be sure that my parcel won't go missing or the item I ordered is not damaged?

A: We guarantee all our parcels to arrive safely. All our parcels are insured with the courier companies we make use of, in order for them to arrive safely at your physical address.

In other words - We carry the risk and you can relax, while waiting for your parcel to arrive. We will replace your item, if anything happens to it while traveling to your physical address or if it arrives faulty.

Q: What shipping methods do you offer?

A: Ultratronics will normally make use of The Courier Guy as a courier. Except in cases where the service is not available or it is a better option to make use of a different courier. In that case we will then make use of DHL, UPS, FedEx or Post Office express (EMS) or other couriers where applicable.

Q: How long does it take to deliver my order after I create an order?

A: We will always do our utmost best and go out of our way to deliver your order to you as quick as possible.
If we received your payment before 10h00 in the morning, your parcel will be listed with the shipping company for collection the same day. (Monday to Thursday) Local parcels normally travel overnight and will be delivered the next day after collection from our offices. Other destinations may take a bit longer (2-3 days) depending on where you are.

Delivery of some products may take longer, but we will specify delivery times for these products in the specifications of the product.
Ultratronics cannot take any responsibility for delays, which may occur regarding the shipping company, especially during busy times over the Christmas period.
If you have arranged with us you are welcome to collect your order from our offices.

The production time may varies based on the quantity ordered, the stock availability, and the factory production capacity.

Hard-to-reach destinations will cause higher shipping cost and the longer transit time.

We do not deliver over weekends or public holidays.

Q: I bought a product from you, but do not understand the technology. I do not understand how it work. Can you help me?

A: Although Ultratronics will try to help where we can via email to original Customers only, you must understand that you are responsible to familiarize yourself with the technology, before buying the product and that you have read the specifications carefully to be sure the product will be to your satisfaction. Ultratronics will not be held responsible, should you not understand the technology or did not familiarized yourself with the specifications.

If you bought an Android Tablet PC or Cell Phone from us, but do not understand Android or how the Tablet PC or Cell phone work, you have to realize that we cannot be held responsible for it. You have to consult your basic manual or browse the Internet and our "YouTube" page for more information on the product. Ultratronics does not provide training on any of the products.

Q: Will Ultratronics come out to my Home or Premises to attend to my problem?

A: No - Ultratronics provides support via email to original Customers only. We will try to help you via email as far as we can and thereafter refer you to a sub contractor who will by payment assist you.

Please note: - We do not provide physical support, which mean, we will not come out to your home or premises to assist with a problem you might have.

Q: Are products guaranteed? Is there a warranty?

A: Yes, we offer a 6-month warranty against defects for all products over R1000.00 and a 3 month warranty for products under R1000.00  or unless otherwise specified in the description of the product.

CCTV

We offer a 1 Year warranty against defects for all Hikvision CCTV DVR's and a 6-month warranty for all Hikvision CCTV Cameras.

The warranty does not cover driver incompatibility, normal wear, unauthorized firmware upgrade, Password logout, firmware reset or damaged, non-rechargeable batteries, batteries that exceeded their lifecycle, because of incorrect charging, consumables (Like chargers (Adaptors), batteries, cables and other accessories) and damage due to accidents, physical force, water, fire, power surge, acts of God, natural disasters or other misuse.

Q: What is your return policy?

A: Please refer to the section on Returns & Refunds in our Terms & Conditions.

Customer Testimonials - Read what some of our Customers are saying about our service - Click HERE